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Privacy and Cookies

Privacy Policy

At NatWest Tyl, we’re committed to protecting your personal data.

Our privacy policy explains the type of information we collect about you, how we use it, when we share it and who we share it with. It also tells you how we keep your data secure and how you can access it if you want to.

You can visit our website without telling us who you are or revealing any information about yourself.

We promise to treat any personal information about you securely, fairly and lawfully. We’re committed to protecting your privacy.

When we ask you for personal information online, it’ll usually be because you’ve sent us an online application, or you’ve used one of our online products or services. If you ask us to send you news updates, we might ask you for personal info then, too.

You can find full details of how we use customer information here.


A bit about cookies

A cookie is a small text file that's stored on your computer, smartphone, tablet or other device when you visit a website or use an app.

If you want to restrict or block the cookies we set, you can do this through your browser settings. Your browser’s help section should tell you how.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, go to

The cookies we use include:

Performance cookies

These help us track our website performance and understand how visitors use our online services, so we can look for ways to improve. For example, a cookie might tell us that lots of people give up on an application process at a particular step, so we can try to make that step easier to complete. But don’t worry, we don’t use performance cookies to identify you.

Google Analytics

These cookies help us analyse how our visitors use the site. You can find out more about how Google Analytics is used on the Google privacy site.

Cross site request forgery prevention cookie

We use these along with session cookies to check and accept form submissions. They’re essential to our site, and help it work properly. Without these cookies, every time you tried to submit a form, it would fail.

Session cookies

We use these to make sure you have a good experience on our site. They’re used along with the cross site request forgery prevention cookies to check and accept form submissions. If you disable them, the forms on our site won’t work - and other functionality might not work properly either.

ReCAPTCHA cookies

These cookies are used by the Google reCAPTCHA, and use a unique identifier to track people’s movements on our site.

Software partner cookies

We use Zendesk to help support our site. You can find out more about how Zendesk use cookies here.

Disabling cookies

This policy was updated on 23/4/2019